Waiting 3 months for repairs on my line!

I have had a problem with my internet connection (for about 4 months now) . I contacted telkom and afrihost about this problem about 3 months ago (I had disconnections every 1-10 minutes) afrihost said that the fault was on telkoms side. So they contacted them on my behalf. Telkom did not get back to me or afrihost. I then resorted to their Facebook page (24 July) they told me 5 times that they would come and sort it out but no response... I then conversed with my neighbours who have the exact same problem and telkom hasn't come sort it out for them either! I even gave them pointers, saying it's the exchange or the actual line (since its affecting an area) but to no avail. We are paying for a service we don't have. I am very disheartened by this.