Waiting 3 months for line to be put in holding queue

Item: Telkom
Rating: 1

It has now been about 3 months I have been trying to move servise providers, my adsl has been changed but Telkom do not know how to move my line into the holding pool. I have been to one of their branches, I have filled in the form and mailed it, I have sent messages on twitter and everytime they say they are working on it and then never get back to me. If I post the conversation I have had on twitter one would think these people have absolutely no training in their job, pathetic isn't a stong enough word to describe them. Actually here is some of the correspondence, I have replaced personal details withs 'X'. TelkomVerified account @TelkomZA Replying to *********x Hi, kindly DM us the affected number & ID number so we can further assist.^ST2 Hi, Tel ***************x ID *************** May 31Sent Hi. Thank you for this information. Our team will look into this and provide feedback. Kindly confirm contact details. ^NL May 31 ***************xx May 31Sent *********************************x May 31Sent Thank you, our team will further assist. ^BT Jun 1 Please can I have an update, All I want is to change to another service provider, this should be a simple task to put my line in the holding pool and I should not be without internet, you are costing me money every day. Jun 1Sent Hi, please send us your ID number and contact number and we will investigate please. ^MB Jun 1 Hi, Tel *********xx ID ************x Jun 1Sent *********************xx Jun 1Sent Hello ******, our records reflect the migration is being processed to wholesale , regards ^GC Jun 1 What does that mean? Jun 1Sent What does it mean, our records reflect the migration is being processed to wholesale ??????????? Jun 2Sent This needs to be sorted out soonest. Jun 2Sent So this has been going on for two weeks now, since Sunday I have no internet, You people are costing me money every day and I am getting nowhere with Telkom. Jun 2Sent Hi. Apologies for the delay. Please be assured that this matter is being attended to and feedback will follow.^AF Jun 2 Can someone please give me feedback today on what is going on!!!!!!! Jun 5Sent Hello ******x, our consultants are still attending to the query , seems to be some system interface issue between the two systems, they will follow up and advise once completed, regard s^GC Jun 5 Can I please have a reference number for this , or an incident number. Jun 5Sent Nothing is happening here, it is now 16 days that Telkom has an interface issue. I would like to take this further, please send me a reference number or incident number. Jun 6Sent Hi, we apologise for the service you had to endure. Your fault 35BEK060617 is recieving attention. Feedback to follow. ^HR Jun 6 Hi, so when do you expect this to be sorted out, or do I have to remind you guys about this every now and then ???? Jun 8Sent Hey there! We're recharging right now. Come back within our office hours: 8AM-8PM Mon-Fri and 8AM-2PM on Sat-Sun and we'll get back to you to help out with your queries! Resend us the same message again within these hours and we'll be right on it! Jun 8 Another 5 days gone buy, still no feedback, what is going on here, when is my line going into the holding pool ?????????????????????????????????????????????????????????????????????????????????????????????????????????????? Jun 13Sent Is this being looked at or is it being ignored now? Jun 13Sent Hi, we do have your query on hand, we will follow up and provide feedback. ^RY Jun 13 Another week gone by, and still no feedback, will this issue ever be resolved? Jun 19Sent Hi, we are sorry for the delay, we will follow up and get back with feedback. ^ML Jun 19 Every time Telkom says we will follow up, but not once have you followed up. Pathetic is not a strong enough word to describe your service.!!!!!!!! Every time Telkom says we will follow up, but not once have you followed up. Pathetic is not a strong enough word to describe your service.!!!!!!!! Jun 25Sent Hey there! We're recharging right now. Come back within our office hours: 8AM-8PM Mon-Fri and 8AM-2PM on Sat-Sun and we'll get back to you to help out with your queries! Resend us the same message again within these hours and we'll be right on it! Jun 25 Every time Telkom says we will follow up, but not once have you followed up. Pathetic is not a strong enough word to describe your service.!!!!!!!! Jun 26Sent Hi ******x, kindly note we area currently attending to your query and will provide feedback once the line is in the Holding Pool. ^Lebo Jun 26 How long does it take to put a line in the holding pool??? Will it be in the holding pool before Christmas? Jun 27Sent hi,apologies for the delayed response, please note that a 1 month calendar notice is served on such a request .^WC Jun 27 Well it is now over 1 month that I have been on twitter, lets just forget about the 2 weeks I stood every day at Telkom Walmer Barnch for hours before I even started on twitter trying to sort this out. AND STILL MY LINE IS NOT IN THE HOLDING POOL!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Jul 2Sent Hi, we sorry for the delay. We have requested the necessary follow up. ^Lebo Jul 2 What is the problem here? Over a month to put a line in a holding pool? Is this happening to everyone or only me? Jul 4Sent What is the problem here? Over a month to put a line in a holding pool? Is this happening to everyone or only me? Jul 4Sent Hi, we have forward your details to our team for further assistance ^Lebo Jul 4 Can you please follow up and let me know what is the problem. Jul 4Sent Hi, we do have your query on hand, we will update you. ^Lebo Jul 4 Have you managed to make any progress on this? Jul 6Sent Hi,we have escalated your query and once feedback is received we will inform.^Lebo Jul 7 We have forwarded your details, we have escalated your query, I have heard them all, but still nothing happens. *** is the problem????????? Jul 10Sent Can somebody please this out for me. Jul 11Sent Can somebody please sort this out for me. It's been over two months now. If not, please send me somebody else I can contact at Telkom. Jul 11Sent Hi ******, how can we assist? Please provide us with the telephone number or order number, your contact details and an overview of your query.^Lebo Jul 11 AAAAAAAAAAAAAiiiiiiiiiiiii really??????????? Jul 12Sent Why don't you just scroll up and take a look at what my problem is, how many more times must I give you details. Jul 12Sent Tel *********x ID ************x ************************xx I want my line moved into the holding pool. Jul 12Sent Hi Elize. Sorry for the inconvenience. We will get our team to follow up on this query for you. Thank you.^Lebo Jul 12 Well another week gone buy, why not surprise me this week by sorting my problem out. Jul 17Sent 1 unread message Hi, sorry for the delay, we have your profile listed with your info, will have our team follow-up & advise ^JD Jul 17

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