Waiting 3 months for Correct WIFI Router

Gooday<br> <br> I was supp**** with the incorrect WIFI router the Huawei B593 with the uncapped LTE deal for R599. The router that was supposed to be supp**** is the Huawei B315. I have sent numerous emails, telephone calls case number ***4 with no resolution...I was told by a Lungile Shabalala who is the sales Executive email add [Email Removed] a month ago that she would rectify her mistake by sending me the correct router & collecting the incorrect one but nothing has happend. I have repeatedly called & sent her emails etc but she does not reply..<br> <br> Please help this is getting into the 3 month now that am sitting with a router that's not working properly for the deal that I signed up for...<br> <br> Regards<br> Devan<br> ***