Waiting 3 months for ADSL and telephone installation

I app**** for UNLIMITEDhome 4Mbps 9 May 2018, and to date I'm still waiting for installation. I was told that it will take 7-21 working days for installation. To date I have been waiting for 60 working days. This is not acceptable.

Dates that I can remember contacting Telkom was: 10213 - 19 June 2018 - Esc Ref No: ********** Went to Telkom store College Square 10213 - 11 July 2018 - Silvestor Remsami 10213 - 16 July 2018 - Roxanne - Esc Ref No: ********** 10213 - 19 July 2018 - Deron Nagaru - Esc Ref No: ********** 10213 - 23 July 2018 - Jacobina Sikha ********** - I sent an e-mail to the Escalation Centre 10213 - 26 July 2018 - Shivani - Esc Ref No: ********** (012) ********** (H/O Complaints) - 26 July 2018 - Vusikhaya (012) ********** (H/O Complaints) - 31 July 2018 - Aviwe

I have been told that there was some technical difficulties and that there was a problem on the system. Then I was told that my order is stuck and it has been sent to the IT department.

Every time I am told to phone back again in 24-48 hours. Then I have to hold the line for 15-30 minutes before it's answered.

To date no one from Telkom has phoned me back or rep**** to my e-mail. I can't complain about the service, because there is none. This is unacceptable.