waiting 3 months for adsl

At the end of march 2018 i phoned telkom and app**** for 4meg uncapped adsl. It is now the 28th may 2018 and still no internet. Every time i phone i get told they will escalate the matter. I was told that it would be installed on the 15th of may but guess what? It did not happen. Today i was told it did not happen because telkom did not inform the company that installs the adsl to come and install it. Are all the people working there not competent to do their work? It seems that way. You get told to call the sales department but it seems like everyone working there is on holiday the minimum amount of time it takes for them to answer the call is 40 minutes. I have never ever received such horrible service from a company that clearly does not give a damn about their customers. I woud not reccomend them to anyone!