Waiting................................................

I did an online application for wifi on the telkom website on the 6th March 2019, the next day a consultant called me to take my details including my banking details. I received an sms telling me i have been pre-approved for the deal. The 11th March 2019 I phoned Telkom sales call center number 10213 and i waited 2 hours on the line wanting to find out how far the process is....with no luck no agent was available to answer my call. today 12 March same thing i put down the phone after 20 minutes today. It is kind of freaking me out knowing someone took my banking details and don't come back to me letting me know whether i'm going to get the deal or not, with ***** being a very sensitive issue in our country these days. CAN SOMEONE PLEASE TELL ME HOW FAR MY APPLICATION ARE OR ELSE YOU MAY AS WELL CANCEL MY APPLICATION. My ID number is ********** 252087