AS
Abdul S

1 reviews | Active since Mar 2012

05 Apr 2016, 12:55

Waiting 2 weeks for a phone that may never come

App**** for,and got approved for a contract on a Huawei P8 Lite almost 2 weeks ago.Still no delivery, warehouse is apparently doing a stock take and will only start delivering in another week to 2 weeks, then I got to take the waiting list into consideration and will probably have to wait even longer. Why the ***c are your'll doing contracts on handsets that your'll do not have and cannot get to a customer within reasonable time? Telkom is supposed to be a reputable company but it seems like they are trading more like a ****a shop whereby they cannot forecast their sales (on a high selling product) or accommodate their customers needs, but they just string along and frustrate their customers. Your management and allocation of stock is pathetic to say the least and leaves a lot to be desired. This is really making me reconsider my option with Telkom, considering that I was just about to move 2 of my 4 contracts with CellC onto Telkom Mobile. Please feel free to let me know if you want my local ****a shop owner to come work at your stores as I am confident that he can handle stock better than your'll. I don't want an apology from Telkom, I just want my ***cing phone !!! <br> <br> <br>

0
Replies (1)
Telkom
Telkom's reply05 Apr 2016, 15:24
Official
Hello Raze26208,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM220643

Regards
Luleka
Telkom Social Media Team