Waiting 2 months to Transfer a Line

I am not a very happy customer.

I’ve booked a TRANSFER of service back in November Order No ********** 69A and I’ve phoned weekly since the 1st of December 2017 but have had no joy.

• Ref 17902 19-01-2017 • Escalation No ********** dated 15-01-2018 • Called again yesterday 18-01-2018, said there was an issue with the escalation • Called again this morning 19-01-2018 and they said the issue was with your IT Department, they could not book a date as there’s an issue with escalation. NO ONE could help me. THIS IS UNACCEPTABLE. The Call Centre Manager couldn't help. Not even to call their IT Department to find out where the problem lay. Unacceptable.

I’m paying for a line that doesn’t exist, for two months now.

Not at all impressed with Telkom’s service. I will be looking to take my business elsewhere.