1 reviews | Active since Sept 2010
Waiting 2 months to get a technitian to do installation
<p>On 23 May I ordered a package with reference number ********** . I called +/- 5 times to get technition to come out and do installation then on last call got told my order was closed due to an incorrect capturing of my ID no on the 5th call????. A new order was opened with reference ********** on 26 June, still have not got a call from a technition. Today I have called the number given on the reference only to be passed from "wrong department" to "wrong department" 3 times and after 20 minutes of no answer had to end holding on. Terrible service and a pity Telkom has monopoly for internet. Does this get done just to make customers waste money or cell phone calls??</p> <p> </p> <p> </p> <p>I tried calling the call centre now (number sent to me with my reference)</p>
So here we are again. Got this reply above & email to go with it. Another time the old order had to be cancelled and a new order generated. Promise of installation on 2 August.
Mail I get says that I must be at home on 2 August for installation (and the whole day by the way not just for an hour or 2). Have to make arrangement to not be at work etc. Try to confimr appointment get no reply.
Guess what - nobody comes. Try to get hold of someone on 2 August, no reply & was not even surprised by being ignored. All the inconvenience of being available for what???? More bad service. Should have taken all the posts on the internet's recommendations of all the bad service and avoided Telkom
How does Telkom still have business even when an excalated issue / promise can't be kept.
So here we are again. Got this reply above & email to go with it. Another time the old order had to be cancelled and a new order generated. Promise of installation on 2 August.
Mail I get says that I must be at home on 2 August for installation (and the whole day by the way not just for an hour or 2). Have to make arrangement to not be at work etc. Try to confimr appointment get no reply.
Guess what - nobody comes. Try to get hold of someone on 2 August, no reply & was not even surprised by being ignored. All the inconvenience of being available for what???? More bad service. Should have taken all the posts on the internet's recommendations of all the bad service and avoided Telkom
How does Telkom still have business even when an excalated issue / promise can't be kept.