Waiting 2 months for a landline instalation

This is the worst experience i have had with a professional company i placed a order 2 months back for an activation ofmy landline and the technician tested the line and discovered it had n vaulty connection and he wil give it to rhe next department and they will fix it and then it can be activated. After a month i wanted to know wat wasthe progress and with the inquiry it was found that there was no order open on the system and it was closed and from then to now i have tried to reapply for the order but no one can help me!! Im really dissatisfied with the service i got and still i have not recieved any feedback! I would like someone from telkom to contact me that can give me answers on whats happening with my order.