Waiting

<p>On 11-07-2017 I logged a fault with Telkom - my ADSL not working and analogue line extremely noisy - Ref 95CWK110717.</p> <p>Whilst on the phone the it was acknowledged that there is a problem with the line , and I was told a technician would be dispatched who would cotact me.</p> <p><br />On 12-07-207 After waiting all day to be contacted the previous day, I phoned to check the progress. I was told some test were being conducted and after that a technician would be dispatched and I would be contacted. </p> <p> </p> <p>On 13-07-207 After waiting all day to be contacted the previous day, I phoned to check the progress. I was a technician would be dispatched and I would be contacted.</p> <p>At 2pm I called again and was told the technician had been dispatched, had come to my property and fixed the problem. I was not contacted by the technician.<br />I explained that the fault was not fixed (in fact I now had no dialtone on the analogue line and no ADSL). <br />The operator said that matter would be escalated (ref ********** 717) and a technician would be dispatched, and I would be contacted.<br /><br />14-07-2017 My entire life seems to be on hold while I wait for a technician to contact me. I am spending R150 a day on mobile data.</p> <p>At this point I have no idea how long I will still have to wait. Things have moved backwards in that originally I had a noisy analogue line and no ADSL, and now I have no analogue and no ADSL</p> <p>Whilst I have received pleasant service from the call center operators, I need to be better informed, as I cannot continue to wait all day everyday at home for a technician to contact me.<br /><br />Also if the problem cannot be speedily resolved, Telkom should provide me with a temporary alternative such as an uncapped mobile ****le, so that I am not incurring costs in order to continue accessing the internet. I am paying for a service after all.</p> <p> </p> <p> </p>