Waiting 112 days for landline installation now

I am waiting for the installation of a fixed landline since 1 July, but now my patience is coming to a rapid end. Some key facts:<br> 1. Today was the 5th appointment that Telkom has scheduled with me for the installation. Every time I was required to be at home the whole day. Not once has a Telkom technician shown up<br> 2. On two occasions Telkom technicians wanted to do the installation without appointment (I obviously was not at home)<br> <br> Today at 7h57 I received an SMS informing me that a technician had been dispatched. It's 20h00 now and I am still waiting.The best was when I received another SMS tonight at 18h34 informing me that \a technician has been dispatched".<br> I can no longer accept the mediocrity of public sector anonymity where the issue just disappears between the departments. I demand that a senior manager will contact me within 24 hours who will manage the order fulfilment to the end. I require a name and direct telephone number (as you has proven that your current anonymous process without a contact person simply does not work). I also won't accept somebody making a post on Hellopeter that sounds good from a PR perspective"