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Alicia D

1 reviews | Active since Jan 2011

18 Nov 2015, 09:07

WAITING 11 MONTHS FOR REPAIR OF LINES

8 Jan tree feel&pulled down our tel lines(1 private & 2 for medical surgery).Reported 9 Jan & 10 Jan 279CTK100115,125CTZ100115 kept following up but no one came.reported again 12 Jan after tech department smsed it had been fixed yet no one had come to property 480CTZ120115. Reported on Hello Peter,SM80395. Kept following up.16 Jan DENNIS arrived temporarily linked lines so we could receive emergency calls from patients but said a diff team would come install new lines.Kept following up,no one came.23 Jan contacted DENNIS & he would arrange.26 Jan JAMES -Contract supervisor came & ordered what was needed.Installation contractors came & installed new lines but do not have authority to connect it.Followed up March May June-no one came.Report fault again 77ctz130715,77ctk130715,82ctz130715.Technician called 20 July to say he is taking it off system but he will come today-no one came!Sep we called again&were told it will be attended to.Telkom car in October in area said he will come look bu didnt. WE STILL DO NOT HAVE OUR LINES CONNECTED,NOW WE HAVE LOST THE ONE LINE TOTALLY!11MONTHS SINCE THIS WAS REPORTED ORIGINALLY. 1H15MINS to report -PLEASE ATTEND TO URGENTLY 74ATK181115

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Replies (1)
Telkom
Telkom's reply18 Nov 2015, 09:16
Official
Hello AliciaMD,

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will investigate and provide you with feedback.

We do apologize for any inconvenience.

Your reference number is: SM168920.

Kind Regards
Colleen
Telkom Social Media Team