Waiting 1 month for my online order

Good day Hope you are well . I would like to report a case I have done an online application with telkom and I received a call back from their agent assisting me with an IPhone 13 Midnight 128.

I was approved with the application and I also accepted the bank mandate . I then received the message from skynet letting me know that the order and the date as to which it will be delivered .

Firstly they was an incorrect delivery address and I called skynet and amended the address.

skynet came to deliver , the driver did not give the parcel because my physical address is not matching with the proof of residence due to the lady that was assisting me said she can't find the address so she added the nearest school address.

Then the driver advised me to call telkom becase my documents aren't matching my physical address, but when calling telkom they are sending me to pillar to post telling me they are updating and when calling for update they are no changes on the system.

Another agent advised me to go to my nearest telkom and I did exactly that and at the store they said it an online order I need to call customer care.

I have called customer care yesterday whole day and they said that it shows that the order is delivered and active .Even today they is no assistance from them and it has been 3 weeks my airtime is finished because I am calling them non stop with being not assistance

They have send me an invoice on my email but the phone is not with me tired of calling the agents that are continously rude and not helping ,tired of sending emails with no response now they are saying that the stock is absolute . #telkomsa @Serame Taukobong