waiting 1 month and still no internet

on the 21st Sept my wife app**** for a ASDL line with modem, we were more or less immediately connected and the modem would be ready for collection on the Thursday, Thursday came and no modem and it took another week to get it, plug and play they said? I hooked up and set everything and could gain no access, we phoned and they changed the password, still not working, phoned again and the technician could not solve it and a more qualified guy to come back to us, nobody did, phoned again and another reset, still nothing, another 2 resets and still not working, booked a technician to come to the house today (23rd Oct) at 12-00 nobody came even though my wife left work to come out, I imagine Telkom will want there full amount for the month even though we have had no service, I will be handing the modem back and getting another supplier, Telkom you and your service stink and you shouldn't be allowed to operate