Waitin for ever for fixed line, then get billed

i ordered a fixed line with Telkom on 2 March 2015, when i followed up the first time i was told they have no stock on the cable i ordered,<br> then today 10 March i do a follow up, then get told i have to pay R 700 first.<br> now if they told me that in the beginning, i wouldn't have wasted my time following up.<br> <br> now i have no idea where i stand with Telkom, even before i get the line i get this treatment, imagine if i were an existing client.<br> <br> o yes and i thik they have like two people in their call centre as every call takes them up to 30 min to answer.