SN
Sudesh N

1 reviews | Active since Oct 2011

09 Jun 2015, 19:42

Waited Two Weeks and still No Stock

On 27th May 2015 I went to Telkom Mobile Cityview Branch in Durban to sign up for a Cellphone contract. It was for a Huawei Ascend Mate 7 going for R349pm on a Smartplan 100 contract. Application was made and approved. Problem is I was told they have no stock. It's now been 2 weeks and Telkom still don't have stock and the staff at Cityview can't tell me when they will get stock cause they don't know them selves. I am not blaming the staff at the branch. They have been brilliant but why is Telkom selling products that they clearly don't have stock off? How long does a client need to wait? In the mean time I am left in limbo waiting for a phone I might never get. This I find is completely unacceptable and irresponsible on Telkom's part. I now bet i will get Telkom's standard response to complaints....\the matter is being investigated"."""

0
Replies (1)
Telkom
Telkom's reply09 Jun 2015, 20:18
Official
Hello sudesh162,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM116924.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team