Waited for over a month for telkom, then this happens..

I ordered an ADSL line online with Line rental, and fixed landline on the 29th of September, I got an sms approval, Telkom called me last week to fit the line in to my residential address, but i was unavailable, so it was confirmed on Thursday the 9th of November that a technician come out to today. I got the call at 8am for 9am, technician called and said he cannot find the house. Reason why he couldnt find the house is because TELKOM GAVE HIM THE WRONG ADDRESS! , So the technician needed permission to access the telkom box in my road and he couldn't because he only has access to the box for the WRONG ADDRESS, well done telkom. Now my problem is i waited so damn long for my line and now i have to sit with this problem, I cannot call telkom with 10210 or 10213 because i DO NOT HAVE A TELKOM LINE TO CALL WITH!,

I have contacted the online "Chat with us" option, i have dialed the 0800 number given from agents, but i still cannot get to the correct department because apparently i need to dial 10210. [ Using a vodacom cellphone] I finally decided to drive out my petrol and go to the nearest telkom store which is 9km away. I entered the store explained the situation, the woman told me she logged a call with telkom to call me directly on my cellphone. I waited roughly 6 mins, already on my way home, got the call and explained my story to the telkom agent, she then put me through to another department, then i again explained the above story to the next agent, he convinced me, even though i knew i was at the right department, he convinced me i needed to get put through to another department.

Following that i ended up at telkom business, which is completely wrong, i told the guy to put me through to the right department after explaining my story in detail. I ended up at telkom sales. Giving up hope and already at home I decided to explain my story to this very nice lady (at first), explained my story to her in detail, she then told me "you was at the wrong department, please dial 10210" i carefully explained to her I'm using a vodacom cell phone and do not have access to a telkom line to dial 10210, hence another reason why im calling, then she nicely tells me to go to the store and log a call. At this moment I am enraged, during this she tells me to dial 10210, after i explained why i cant dial 10210 or 10213. after all this i asked her to take down my details, give it to her supervisor and let him forward it to the right department, as of yet not a single telkom agent has contacted me.

I am still sitting with no telkom line and all telkom can tell me is to dial 10210 or 10213 WHICH I CLEARLY CANT!

My reference number is : 950327-14

I have called telkom numerous times, emailed numerous times, wasted airtime calling 0800 numbers that the online agents provided me, wasted petrol driving to the telkom store wasted precious time, I even took off work today because TELKOM is supposed to be fitting my line today.

How do you expect people to contact you for a new line if they don't have a telkom line ? FIX THIS ! The ***Number does not have the option for NEW LINES, also they agents cannot forward my call to the right department or relay a message.

PLEASE CONTACT ME ASAP! : ********** 701 I DEMAND MY LINE BE INSTALLED TODAY