Waited for installation and no one turned up

I again app**** for a telkom line two weeks ago and received a sms on 02 March 2015 confirming that installation will be done on 5 March 2015. I then received a sms yesterday confirming someone will come to my residence on 5 March 2015 to install my line. My husband took a day off from work today and waited the entire day and no one turned up. After 3pm I contacted Telkom and was out on hold indefinitely for the lady to contact the technician. My call eventually cut off. My husband then called Telkom and he was advised that a techinican contacted me and the call was dropped. Which is not true as I have call records to prove no one contacted me. I then went to the store at musgrave centre and met with Ivan the Manager who checked and then told me that there was a fault with the cable and therefore the technician could not instal the line. A total different story from what the call centre told me. We would never know who is telling the truth. Once again Telkom messed us around. My husband wasted a day of work and we are still sitting without a phone. Telkom service is disgusting. If I dont get feedback by tomorrow I am going to take this matter further.