Waited and No one appeared.

Dear customer, a Telkom technician has been dispatched to install your telephone line for your order 123... today. Your continued support is appreciated. For more enquiries please call Telkom. Regards Telkom.<br> <br> <br> I have been waiting and I called round about 9am and the consultant named Monic said before 12 the technician will be there. I called 12:38pm asking where is the technician and they say i should wait. I am calling now they say 3:10pm they say the order has been cancelled. What is this????