1 reviews | Active since May 2012
Waited all day
<p>My husband upgraded our wifi data package to a home package a few weeks ago and was told that a technician will be sent out within 14-21 days. He called Telkom on Friday 12/05 to find out when exactly the technician will be coming, he was assisted by Zintle who made a booking for 16/05. She said that the technician would come between 07:30 & 16:00. on 15/05 my husband called Telkom again to confirm that the technician is still booked to come on 16/05; he was assisted by Nontebeko this time who confirmed that the technician is booked and is coming on 16/05 between 07:30 & 16:00. I took the day off work to be home so that Telkom's technician coud come and install the modem and line. </p> <p>My husband has tried endlessly to call telkom but because of high call volumes he was unable to get through to any consultant.</p> <p>It is 16:30 and no one has even called to apologise for not showing up. I cannot take another day off work to sit and wait for technicians that dont pitch or even call to say that they not coming.</p> <p>This is PATHETIC service. Please can someone call and make a booking that will be kept. please also ensure that your technicians call the clients in teh morning to confirm that they are coming and an ETA so that one doesnt have to sit and wait all day for someone that is not coming. I am utterly disappointed.</p>
Luana, where do I start; The service just gets worse with every interaction.
22/05/2017 Ayanda Nzuze (Supervisor)booked and confirmed that the modem and line will be installed on 23/05/2017. I once again took a day off work to be home so I can wait for a technician to come out and do what is needed.
Ayanda called my husband on the morning of 23/05/2017 to ask if the technician arrived to which my husband says no he hasnt. She then says she will call to find out where he is and will call my husband back. Well she never did call back. The technician calls my husband to advice that he has no modem but he can install the line in the meantime. He comes to the house installs the line. And tells me that Telkom had our exchange in another area and not the area we live in. That needs to be corrected so he will leave a form of some sort to get that sorted out, he also says that they will courier the modem and there is instructions inside the box on how the modem can be installed.
So now I sit and question; why is this not told to us upfront so that we know what to expect? Why does Telkom send out technicians without Modems? Why must we call Telkom countless times to follow-up when they have render us an UNJUST SERVICE?
PLEASE LUANA CAN YOU GET ON THIS ASAP... AND PLEASE MAKE SURE THAT OUR MODEM IS DELIVERED SPEEDILY TOO
Luana, where do I start; The service just gets worse with every interaction.
22/05/2017 Ayanda Nzuze (Supervisor)booked and confirmed that the modem and line will be installed on 23/05/2017. I once again took a day off work to be home so I can wait for a technician to come out and do what is needed.
Ayanda called my husband on the morning of 23/05/2017 to ask if the technician arrived to which my husband says no he hasnt. She then says she will call to find out where he is and will call my husband back. Well she never did call back. The technician calls my husband to advice that he has no modem but he can install the line in the meantime. He comes to the house installs the line. And tells me that Telkom had our exchange in another area and not the area we live in. That needs to be corrected so he will leave a form of some sort to get that sorted out, he also says that they will courier the modem and there is instructions inside the box on how the modem can be installed.
So now I sit and question; why is this not told to us upfront so that we know what to expect? Why does Telkom send out technicians without Modems? Why must we call Telkom countless times to follow-up when they have render us an UNJUST SERVICE?
PLEASE LUANA CAN YOU GET ON THIS ASAP... AND PLEASE MAKE SURE THAT OUR MODEM IS DELIVERED SPEEDILY TOO