Waited a whole month for the wrong device!

<p>I app**** online for what seemed like a great deal...an iPhone SE 128Gb on the Free Me contract.</p> <p> </p> <p>I made the application on the 10th of June 2017, and immediately received a message saying that I would receive a call within 48 hours...I waited 10 days for the call. I figured that with so many great deals that Telkom was innundated with a workload that would be hard to get through, even for such a large corporation and I was forgiving of the delay.</p> <p> </p> <p>My application was approved and I was told that my phone would be delivered before the end of June...boy was that the understatement of the century. I waited patiently and eventully called the Telkom call center on the 30th of June to check on the progress of my order. I was told by the consultant that the phone would be delivered by the very latest on the 5th of July, and she even gave me a waybill number. I could barely hear the consultant because there was some kind of party going on in the background at the call center, and I thought that well these people are also human and they are celebrating something so I overlooked the noise and the difficulty hearing the consultant and still gave Telkom a good rating when asked to rate the service.</p> <p> </p> <p>When the phone still had not arrived by the 5th of July, I called again, and was told that there was a third party handling my order, and that Telkom couldn't do anything to speed up the process. Why on earth was a third party involved?!</p> <p> </p> <p>I could do nothing but wait! So I waited and finally on the 10th of July, a full month after making the application, I received a text message saying that my phone would be delivered today. So, I cancelled all my plans for the day to ensure that I would be available to receive the phone that I had waited a month for. I waited all day and ended up calling the courier company at 2pm, they said that they could not give me an exact time, but that the phone would be delivered by 4:30pm. </p> <p> </p> <p>The courier eventually arrived at 4pm, and I signed for the box which was so well wrapped that I was unable to open it on the spot. I happily signed the box and left. I had spent an entire day of my annual leave at work waiting for the phone to arrive, and my children spent a whole day of their holiday patiently waiting along side me. We were all so relieved when the box finally arrived.</p> <p> </p> <p>I asked my son to open the box in the car while I was driving, as I had planned to purchase a protective cover for my new phone on the way home. He struggled for 20 minutes to pry the box open and when he finally got it open I nearly had an accident due to the shock of what was inside...</p> <p> </p> <p>In the box was a Huawei P8 lite!!! I had waited a whole month to receive the wrong phone! I was livid!!!</p> <p> </p> <p>I drove straight to the nearest Telkom store, and the kind store staff there looked into the matter for me. They said that my order had only been placed on the 6th of July! And, that the order was for a Hauwei P8 lite and not for the iPhone SE 128 that I had signed up for.</p> <p> </p> <p>What did Telkom do between the 10th of June and the 6th of July? Clearly nothing!!!</p> <p> </p> <p>I will never recommend Telkom to anyone, and if they do not resolve the issue withing the next 24 hours, I will hold them in breach of contract and I may be forced to take legal action against them.</p> <p> </p> <p>I am absolutely appauled by the lack of service. Clearly there is no one at Telkom that can assist a customer when they are at fault.</p>