Waited 3 Months for Telkom to move our line

I'm posting this complaint on behalf of Mr Ben Naude, we waited 3 Months for Telkom to move our line form our previous offices to the new location. When we finally had Internet and were able to make phone calls from the line we asked them to please upgrade the line to 10 Meg line, we requested this upgrade about 3 weeks ago and we've been phoning them everyday since then with no luck, now our internet is running at about 300 kb and still no upgrade. We would really like to get this sorted now we are a web development company and we need decent Internet for the work we do, we can't do what we need to on a 300 kb connection.