wait for technician

we logged a call on 21/09/2015 that our landline is off. on the 23/09/2015 we contacted Telkom again to find out when will they attend to the problem. kindly we were informed by thandi that the technician has not been assigned because there is not enough breakdown or faults reported in our area.<br> if we don't pay our account then we get notices and threats that our line will be suspended. What now because it will take about 7 working days for Telkom to attend to the problem. can someone please explain or assist