Wait another month for technical assistance!! Are you kidding me????

<p>Further to my previous complaint about my case being closed before being resolved, I did receive a call this morning from the tecnical department who would forward my case to the network people(?). However, now I am told I could wait upto 27 DAYS for them to get back to me. Are you actually seriously kidding me? Telkom is this your service?</p> <p> </p> <p>What I want is to be changed over from lte to lte-advanced (antenna is 850m straight down the road with clear line of sight @ Arnold Wilhem Street, Parow). When a telkom agent was here to sell the uncapped lte-advanced plan, his little router connected to THAT antenna. However, I went in store to purchase the month-to-month plan but they connected me to lte, and not lte advanced BECAUSE YOUR MAP IS NOT UPDATED! We have a lte-advanced antenna smack-bang in the middle of Parow, but does your map say that? No. Nada. Not!</p> <p>I was advised by a Telkom call centre agent, who located the nearest lte-advanced antennae for me to log a technical call for a technician to come to our house so that he can test and make recommendations for the change over and that the chagnes would be done on their side. He has seen it done before. So why must I wait ONE MONTH for them to get back to me!!!!</p> <p> </p> <p> </p> <p> </p> <p>Telkom, hear me now please. All I want is to be changed over to the month-to-month sim plan 200Gigs for lte-advanced, buy my own antenna from Poynting to direct it to that tower. But I refuse to go into the store that handled the contract the first time round. The last time I was there the staff member shouted at me and continuously argued with me that I was not allowed to log a technical call for our connection because I did not purchase a router in store. I left feeling humiliated, was close to tears and VERY angry.</p> <p> </p> <p>DO NOT TELL ME TO GO BACK TO THAT STORE AND DO NOT TELL ME TO WAIT ANOTHER MONTH FOR THSI SERVICE!!!</p> <p> </p> <p>I need to work and having this connection is the only way I can.</p> <p> </p> <p>Ref No: ********** (1st case number that was closed without being resolved) - ********** 7 (2nd case number that had to be opened up today)</p>