“Wait a little longer, we are working on it

We are still waiting a month later for Telkom to fix the problem. They don’t know what the problem is but are apparently working on it. I called in again today and was told again to “wait a little longer” which is what they tell me every time I call in. How long should I wait and pay for a service I’m not receiving?

I was told wait 72 hours for the case to be logged, then I called in and was told wait 24 hours for a technician to be assigned to the case and they will contact me. I then called in a again as I hadn’t heard anything and was told no one was given the case so it was cancelled and they would have to put it back in the queue and I must wait another 72 hours as their system doesn’t allow for escalation and managers can’t do anything either. Was given the managers email and all he rep**** was they are “working on it” and have not heard anything further.

No one seems to be bothered that their customers are paying for a service they are not receiving and that is disgusting.