Waist of money and time

I have done on the 2August 2023 but I was told there is a problem with my finger prints and a case was open to the back office. On the 3 of August 2023 when I called to hear on the process of the case I was told to be patient they will send me a sms. I have recovered my sim card and when I phoned in I was told that they need more documents I have given my ID to the sales consultant already and I was never contacted with a sms saying that they need additional documents. Now I'm being charged for data I can't use and the self service option to cancel your contract is poor.