Waist of money

Hi I phoned you guys 2 days ago regarding my contract that got cancelled and the simcard that got disconnected after I asked to keep the simcard and use it pre-payed. I loaded data and the simcard was disconnected, 220gb of data that costed me R1059. After speaking to a call centre agent he said he will get the number back and it should work in the next 24 hours its been almost 3 days and still not working also can't get hold of anyone that can help.