W

I reported a fault to Telkom via their 10210 number on the 06/01/2020. I received a reference number. On the 08/01/2020 i called follow up and was advised that they are working on my problem and will call me. On 09/01/2020 i called them to follow up on my fault log. I was told that my fault was only reported on 08/91/2020 and they will call me. I told them that i reported the fault on the 06/01/2020. They then inform me that the reference i received on 06/01/2020 belongs to another customer and is not mine. After all the pathetic service we get we still get treated as above. Thats just not fair. The reference i received was ***8.