Vumotel/Telkom Fiber

I had Fiber installed through Telkom on the 14th August 2018, my Wifi has never worked since that day, I have been to Telkom's Office in Greenstone, 14 times to no avail, I have phoned Vumotel and Telkom 10210 countless times, again to no avail. Vumotel keep telling me that everything is fine from their side and Telkom keep logging a fault on my home number, even though I keep telling them that there is nothing wrong with my phone line.

I was told that I would be paying circa R1300 to R1350 per month for Fiber, my first bill came in at R2200 and my second bill came in at R5580, despite there being no Wifi or Internet connection.

I have no idea what to do next as both parties say the other is at fault and neither will send a technician to try to resolve the problem

I have asked Telkom numerous times for a copy of my contract and have not received a copy after 2 months

Alex Moir ********** **********