1 reviews | Active since Sept 2018
VUMATEL / TELKOM FIBRE ***** UP IN GLENHAVEN
HI , I was approached by VUMATEL wth fibre line and TELKOM will be the provider . Installation was planned for 26/7/2019 but i postponed the deal for a month because i had to cancel 2 ADSL line wth telkom which would hve been still running xtra cost . The one i cancelled wth MWEB went well but of cause TELKOM did not cancell so i paid a xtra month .OK my 2nd telkom line i keep till the fibre was up and running because i did not trust TELKOM. OK 26/8 VUMATEL installed i informed T because i did not hve a router yet that came 28/8/2019. All that mst happen now TELKOM must set me up and config the system which they still battling with today 29/10/2019. Discovered that the orders was cancelled twice . i spoke to about 30sales people and 50 tech people plus at TELKOM on line maybe 5 managers of which only only 1 called back, i contacted and visited the N1 branch twice and BELLVILLE TYGERVALLEY CENTRE Branches spoke to the floor manageress nobody could solve the problem . i started loosing it wth the hopeless bunch at Telkom daily and i have all the names . Telkom started to blame VUMATEL so i called Vumatel a handfull of times saying TELKOM in the problem . The red internet light stays on . After this time i could go work for telkom with my interaction . Problem NOT SOLVED and here comes the R4583 bill still no active line and debt order is being deducted the 4/11/2019 what do i do withdraw all my money in MY BANKING ACC because telkom will not refund me . NOBODY AT TELKOM WANT TO TAKE ON THE PROBLEM AND I MUST PAY. We also discovered that the are 3 site addresses involved a big error but TELKOM could not or did want to sort it out . Nobody wanted to take responsibilty till today 30/10/2019 at 12h55pm . TELKOM SUCKS . IAM ABOUT TO REMOVE THE ITEMS FROM MY PROPERTY .
