1 reviews | Active since May 2011
VPN over LTE not working!!!
<p>I have been connecting to our company VPN for many months now over Telkom LTE. All of a sudden since today I cannot connect anymore. When I use another internet connection (not Telkom), I can connect the very same VPN. This is a Telkom problem and it needs to be fixed fast or I'll cancel my contract due to non-service delivery. This is a big issue for me as I need to connect to the company VPN in order to do my work. The numbers that dont work are: ********** and ********** .</p>
It appears to work now. Not sure if they did something but no-one seemed to know anything.
Thanx though, now I can work.
It appears to work now. Not sure if they did something but no-one seemed to know anything.
Thanx though, now I can work.
Today I am experiencing the same problem again. Such a nightmare explaining this issue to the Telkom staff who really do not understand the technical side of the issue.
Me: Yes, I have internet but can no longer connect to my company's VPN.
Telkom: You have internet, so it is working then.
Me: Yes, but I cant connect to my company's VPN which I could do before.
Telkom: Did you let your company know there is something wrong with the VPN?
Me: Nothing wrong with the VPN, if I use MTN internet, then I can connect to the VPN.
Telkom: Eeee, Ok, you should let your company know it is not working.
and so the cycle continues...............
Today I am experiencing the same problem again. Such a nightmare explaining this issue to the Telkom staff who really do not understand the technical side of the issue.
Me: Yes, I have internet but can no longer connect to my company's VPN.
Telkom: You have internet, so it is working then.
Me: Yes, but I cant connect to my company's VPN which I could do before.
Telkom: Did you let your company know there is something wrong with the VPN?
Me: Nothing wrong with the VPN, if I use MTN internet, then I can connect to the VPN.
Telkom: Eeee, Ok, you should let your company know it is not working.
and so the cycle continues...............
still no feedback on reoccurring issue.
see reply above to the response i got from the contact centre. I wonder if Telkom will pay for my petrol since i connot work from home.
still no feedback on reoccurring issue.
see reply above to the response i got from the contact centre. I wonder if Telkom will pay for my petrol since i connot work from home.