Hellopeter
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1 reviews | Active since Jul 2016

24 Jan 2019, 09:34

VPN not working over Telkom LTE network

Hi Telkom

For over 6 months now I have been waiting for someone to resolve this problem we are experiencing with L2TP VPN over the Telkom LTE Network.

We need to connect to a companies server using this type of VPN. It is not the device nor the settings of the VPN and/or LTE router causing the problem as this VPN is successfully made over CellC, MTN and vodacom networks with no problem. we have even attempted to connect using a wifi hotspot on a phone using Telkom LTE.

We have now come to the concussion there is something on your network, at one of your routers blocking this connection.

Mobile # in Reference Field for your attention

I have on numerous occasions attempted to explain this problem to your support staff, whom are far from technically minded, and still give me the same answers..... for one "REBOOT YOUR DEVICE" ????

I see there has been similar complains on this issue in the past, as per reference: - https://www.hellopeter.com/telkom/reviews/vpn-over-lte-not-working- **********

Your immediate attention to this matter would be appreciated.

Neville

0
Replies (1)
's update07 May 2019, 09:21
Reviewer Update
Absolutely Typical! still no response from Telkom again! 4 months down the line..... I did some research myself, to find out that there is an unrestricted APN that allows all traffic both in and out, it stated I needed to contact Telkom technical (or rather not-so-technical) support to get this APN. After 15 mins attempted to explain to the support member what I was looking for, she kept on asking what router I was using, and after I gave that information(which wouldn't make any difference when I was only looking for the APN) She comes back on the line after talking to "only-God-knows-only-who" and asks me to go to settings blah blah blah, which tipped me over from angry to ****ed off! I had explained to her numerous times that I'm a Software Engineer and already known how to use the f***ing router, and just need the APN...... after that complete useless exercise, tried some assumed words for this APN, and you wont guess what the APN is..... "unrestricted" and would you believe it all my VPN's over L2TP now work 100% Now tell me Telkom, what the hell is the purpose of you support team? If any one is reading this, note to get it to work, simply change your APN to "unrestricted" (with no quotes)