VPN connection

I bought a Telkom Huawei router in October 2017 specifically to work from home via VPN. All worked well until a week ago. I see other users complaining on the Telkom Forum as well. Users also said they went in to a Telkom Store but could not be advised what to do. Today I got hold of Telkom support just to be told, "sorry VPN is only for businesses". I have been using it for 7 months and I even borrowed a Telkom router from someone else to confirm a VPN connection. This contract is now of now use to me and I will also have to pay for a second solution to be able to connect to VPN. The Telkom support guy refused my answer my question of "since when has this been a policy".