1 reviews | Active since Nov 2014
VPN blocked
As with thousands of other customers , my complaint will probably fall on deaf ears. I have the 200gb LTE package that I use for business purposes. 2 weeks ago , out of the blue , my private VPN to my main supplier has been blocked. This VPN is used to order 80% of my stock via my POS system and is crucial to my business.
i have had every IT person from from my supplier to my POS company look at my setup and all are in agreement that Telkom has blocked the VPN port
what now ??
Good day VANGELI
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Could you maybe try changing the APN from "Internet" to "Unrestricted" on the LTE router and test again please.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Good day VANGELI
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Could you maybe try changing the APN from "Internet" to "Unrestricted" on the LTE router and test again please.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,