1 reviews | Active since Jul 2012
VOTE THEM THE WORST SERVICE PROVIDER IN SOUTH AFRICA
<p>is there anyone out there who knows anyone with any influence at Telkom? Or someone who knows how to follow up, establish customer service<br />We are 30 days later, no closer, i have sent over 200 tweets, Facebook messages, spent over R1400 in calls to them from a cell, as we don't have lines.. and just get stupid automated responses or "we are looking at it" messages. Today's brain donator says you need to call every day as they have no way of recording who you spoke to previously or recording what has been done in terms of progress or orders..<br />I find it hard to believe having seen over 400 complaint Tweets to them in a day that nobody actually cares.<br />Clearly if not for a decimal point no-one at Telkom would have an IQ. <br />So far i Have spoken to:<br />ANDILE BENGU<br />TAMMY REDDY<br />ANDILE BENGU AGAIN<br />NELLY NZAMA<br />FLORENCE NDLAMGAMANDLA X 3 TIMES<br />NUMZAMO MBELE<br />NOSIHO DLAMINI<br />SIMIWE SIBIYI <br />AYANDA KHUMALO <br />CHANTAL GOUNDEN<br />LILY MAKWETE<br />CHARLENE SOOKDHOO<br />FLEXI BROWN <br />CONNOR HLENTWA<br />LEE GOVENDER<br />AMONGST THE 13 DIRECT MESSAGES FROM people who go by the name of "WL" "TK "MN" "SB and RW<br />And THIS is the service we are supposed to pay for. ?</p>
HI
Allow me to give you the feedback , as apparently that takes Telkom, 7-10 days.
A technician came on Friday to tell me , he cannot finish the job as he can’t get access to the poles in the area.. and he know the technician who came last Wednesday UK, as well as Isaac the technician from cables…
Sweet as he is, constantly apologising and saying how he is embarrassed by Telkom (what a shame to have to subject someone to work under those conditions) , he was unable to compete the work.
he asked if he could come back on Saturday and bring a friend to help him.
He has just told me now, there is no way I am gonna get my lines, (x 2. In fact I will be hard pushed and “lucky” if i get one. Even so it will not be ADSL, as he will need to get that converted, and though they COULD do it in an hour, its after all Telkom, and it will probably be Tuesday or Wednesday next week.
I want to explain to you, what you have done to my business….
2 Staff members retrenched, as I have had no work for them since we moved on 15 June 2016, as there job is to do internet sales and calls to our clients daily. No lines no internet = no sales = no revenue and no work.
I cannot print any business cards, correspondence or stationery or update website , as I have no indication of phone numbers etc.
The technician has just told me, he is done for today, He can tell me what one number will be , but its not active or working, and will ask him boss to convert it to a ADSL line, next week.
very helpful thanks Pieter Mostert, not your fault, but once again testament to the level of service from Telkom.
Let me explain as I run a network with access to our ‘cloud based” invoice and database, i can’t be on the line telephonically and using the ADSL, as it stop the connection…
Seriously is this the best you guys can come u with?
I know you asked me to trust you, know you understand why I say no point…. i am still in the same position as when we some on Thursday. How long would you have me wait?
How long should i wait before I get even more frustrated?
Gabby Metcalf
011 (oh wait it doesn’t work so no point to it….)
HI
Allow me to give you the feedback , as apparently that takes Telkom, 7-10 days.
A technician came on Friday to tell me , he cannot finish the job as he can’t get access to the poles in the area.. and he know the technician who came last Wednesday UK, as well as Isaac the technician from cables…
Sweet as he is, constantly apologising and saying how he is embarrassed by Telkom (what a shame to have to subject someone to work under those conditions) , he was unable to compete the work.
he asked if he could come back on Saturday and bring a friend to help him.
He has just told me now, there is no way I am gonna get my lines, (x 2. In fact I will be hard pushed and “lucky” if i get one. Even so it will not be ADSL, as he will need to get that converted, and though they COULD do it in an hour, its after all Telkom, and it will probably be Tuesday or Wednesday next week.
I want to explain to you, what you have done to my business….
2 Staff members retrenched, as I have had no work for them since we moved on 15 June 2016, as there job is to do internet sales and calls to our clients daily. No lines no internet = no sales = no revenue and no work.
I cannot print any business cards, correspondence or stationery or update website , as I have no indication of phone numbers etc.
The technician has just told me, he is done for today, He can tell me what one number will be , but its not active or working, and will ask him boss to convert it to a ADSL line, next week.
very helpful thanks Pieter Mostert, not your fault, but once again testament to the level of service from Telkom.
Let me explain as I run a network with access to our ‘cloud based” invoice and database, i can’t be on the line telephonically and using the ADSL, as it stop the connection…
Seriously is this the best you guys can come u with?
I know you asked me to trust you, know you understand why I say no point…. i am still in the same position as when we some on Thursday. How long would you have me wait?
How long should i wait before I get even more frustrated?
Gabby Metcalf
011 (oh wait it doesn’t work so no point to it….)