Voiceline still not cancelled after speaking with Mohammed Pegram

Have been trying to cancel my voiceline with Telkom since May 2018 as I have moved and do not require the line anymore. After trying to contact the call centre and trying to cancel on the user profile with no success since May, Mohammed Pegram - a rep at Telkom contacted me after I complained on Hello Peter after 2 weeks. He assured me that he would cancel my account. I had to settle the account even though I sent through the cancellation documents with another rep in May - Zinhle Zwane. He said I would be reimbursed. I have not received my money back and the account was not cancelled. I have received another invoice for November. I am so ****ing tired of Telkom. I have reported Telkom to the NCC. I have to wait now again to see whether this will be sorted. My bank has advised me that the invoice numbers each time I am billed from Telkom are not the same each month and that it is *****. I cannot even stop the debit order because of this. Now the rep Mohammed Pegram is ignoring all my emails/requests to follow up on the matter. Telkom is just taking my money and I cannot do anything about it. I want nothing to do with Telkom. I want the account cancelled and my money back. I checked the user profile the other day and saw that the account is still active. I put in a request for it to be cancelled. Telkom and the staff I have been dealing with are useless.