Voiceline down for 2 months, and still paying!!!!!

Hi,<br> <br> My Telkom voiceline ***) NOT MY ADSL has been down since 6 January 2015, i have logged calls via sms, internet and phoning 10210, if you can get hold of someone, but nothing has been fixed, nor any call backs. Part of the problem is that no consultant can understand the difference that my ADSL line works but my Voiceline is down, and that they actually do not care. <br> <br> I am paying for a product i do not have nor can not use. <br> <br> Would you like to pay for things that are not working?<br> <br> I really just want someone that is efficient in their job to please help me and get this problem solved!<br> <br> Many thanks<br> Marcelle<br> <br>