Voice line repair

On Tuesday 17 Nov 15 I called 10210 and asked that my voice line be checked as there was no dail tone. Shane, the consultant tested the line and informed me that it indeed is faulty, after which he logged a call, reference number 342CTK171115. On the same day I received a sms informing me that this was handed to the technical repair division. On wednesday I received a phone call from a gentleman asking me if the voice line was still faulty. I informed him that it still was not working and he asked me 4 times if I am sure it is still faulty, to which I rep**** YES each time. He then asked whether I think a technician should be assigned then, to which I also rep**** YES. He then informed me that they will then have to schedule a appointment and will call me to do so. At 16:48 today I received a sms informing me that the report was restored and if the problem still exists to AGAIN contact 10210. In other words Telkom decided that the problem was fixed WITHOUT EVER FIXING IT OR COMING TO MY HOME TO FIX IT and that COMPLETING the call WITHOUT FIXING IT is fine!!!AGAIN I AM PAYING FOR A SERVICE I CANNOT USE, LOGGING PROBLEMS TO WHICH AGAIN NOTHING IS DONE!!