AE
Andries E
1 reviews | Active since May 2010
09 Oct 2017, 07:30
Voice and ADSL still down after a week
Without service since 01 October 2017. First my call logged on Monday got lost. Had to relog a new call on Wednesday. Called on Saturday. Still no Engineer assigned to the task. Poor customer service. Need to find a new Carrier who can supply a service. *** No point in moving to Telkom Fibre if they can not get ADSL working 100%.
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Replies (2)AE
Andries E's updateReviewer Update
11 Oct 2017, 10:56Still no reaction from Telkom. Down for 10 days. Making money is not important to Telkom. I wonder how much the credit cost has increased year on year. That info will surely reflect an huge issue at Telkom. Where is management? Are the SA users not important customers?
AE
Andries E's update11 Oct 2017, 10:56
Reviewer Update
Still no reaction from Telkom. Down for 10 days. Making money is not important to Telkom. I wonder how much the credit cost has increased year on year. That info will surely reflect an huge issue at Telkom. Where is management? Are the SA users not important customers?
AE
Andries E's updateReviewer Update
13 Oct 2017, 11:54The Telkom call center told me yesterday that they have a HUGE backlog of calls and the technician are struggling to work through all the calls. Maybe the chiefs at Telkom must get of their chairs and start to work for once. Or are they going to get the HUGE bonuses again at the end of the FY?
AE
Andries E's update13 Oct 2017, 11:54
Reviewer Update
The Telkom call center told me yesterday that they have a HUGE backlog of calls and the technician are struggling to work through all the calls. Maybe the chiefs at Telkom must get of their chairs and start to work for once. Or are they going to get the HUGE bonuses again at the end of the FY?