Voice activation

Telkom has has de-activated my Voice calls on my sim cards after i requested to increase limit. 1st the said i must wait for working 72 hrs, and i was told the case was not assigned to anyone, and must wait for 24 hrs and then called 24 hrs later i was the my issue was assigned to the wrong department. 24 hrs later i was told to wait. and to log a complaint on their website. i could not escalate my problem. and i am still waiting 19 days later. i am so disappointed with Telkom and their lack of care. imagine not being able to call and being well, that how it is. You must wait.