YV
Yana V
1 reviews | Active since Oct 2009
23 Mar 2016, 14:22
VIRTUALLY IMPOSSIBLE TO CANCEL
I have been trying to cancel my Telkom line for 2 months, as I moved out of my house. It is virtually impossible, I have called twice, emailed a dozen times, and they keep billing my account. DO they do this on purpose? Surely you should be allowed to call in and say you no longer require their services. Well that's not possible apparently.<br> <br> This is my last resort, I am going to have to place a stop order on my bank account, hopefully they can sort out the cancellation before it gets to the ITC.
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Telkom's replyOfficial
23 Mar 2016, 16:14Hello YanaV,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM216278
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM216278
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply23 Mar 2016, 16:14
Official
Hello YanaV,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM216278
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM216278
Regards
Luleka
Telkom Social Media Team
Best regards,