Violation of consumer rights

So we see this is still a company from hell, my wife went into the branch to get a line moved from a rented cottage to a new rented house in an estate where there is fibre, they now want me to pay for both because they created a new account for the fibre in my new rental and want me to keep paying the line where I have moved from, This is sick. Then they want to talk their ******* about job creation and entrepreneuring, it is exactly situations like this with companies like this that keep this country and its people disadvantaged. This is also unfair unconstitutional practice because the methods used to procure your purchase of their services do not match the methods needed to get follow up service. Telkoms customer service is a violation of consumer rights.