vigilant staff

i had been billed incorrectly for two months(a surplus of what i owed) , and before i even noticed it or had the chance to complain and get upset about it - i was contacted by an agent saying they noticed the mistake , apologized and ensured the mistake will be rectified. within a couple of weeks the surplus monies was reimbursed to me , as i pay my account via debit order .<br> thank you to the responsible people for being vigilant .<br> i have experienced billing issues like this before , however the companies always wait for you to contact them first.<br> so this instance has been refreshing and thanks for that. <br> keep up the good work <br>