Victim of identity theft and still no resolution

<p>2 weeks ago today I received a bill from Telkom in the post to the amount of R3125 in the post for 2 cellphone contracts that I never opened. Straight away I contacted Telkom to state this. On checking someone used my name, address, Id number and banking details to open the accounts **********ly!! I went to the police opened up a case and got an affidavit stating this. This was sent to Telkom and on Monday 23rd of May I received and email stating this was escalated to the ***** department to be investigated and that it will take 72 hours to be assessed (case no: ***4) After chasing it again twice with no feedback, I woke up on Wednesday 1 June to find out that Telkom has now deducted the R3125 amount from my bank account!!!! In going into the Walmer Park branch to raise this, there has been no resolution and update on the system and no freeze or anything on the account that was opened **********ly. I am unable to put a block on my id number for future ********** activity with the South African ***** Prevention Services until I have a letter from Telkom stating that I was a victim of identity theft so am a sitting duck waiting for my details to be used again. I am frustrated and appalled at the service and non resolution of this which is a serious situation!!! </p>