Victim of ***** account

For the past two months I have been debited by Telkom for three latest cellphone contracts I don't have. Someone has ****d my id document, payslip, bank statement and proof of address. I went to Telkom Maponya to rectify this matter and was sent to Clearwater shop, and they referred the matter to the ***** department. When I did a follow up on the case, I then discovered it was referred to a wrong department and will have to wait 72 working hours. The agent who assisted me at the shop was clueless and the Manager was protective and defensive in my request to have access to the **** documents that were shown to me at Maponya. From the 5th of November 2015 till today I have not received any call and have tried to go to Telkom HQ, but was told I need to make an appointment. At the end of this month my account will de debited AGAIN because the contract has not been cancelled and a case of ***** has not been investigated. I recently app**** for a home loan but my application cannot be approved until Telkom has issued a letter to confirm that I am a victim of *****. I have never had any contract with Telkom before and now I am sitting with a case that is pending forever.