Victim of *****

Last month an Amount of R3000 went off my account from Telkom Mobile and when i investigated further I realised that I am a victim of identity theft. I contacted Telkom Mobile immediately to let them know about the issue. They asked me for a few documents to prove that I did not buy the phones only problem is that whoever bought the phones bought them in Cape Town (I live in Johannesburg) and used my ID number and banking details. They said that it will take them 2 months to investigate. So while they investigate they keep on taking the money off on my account (R 2000) They cannot give me any answers and haven't left any comments on their case. This is frustrating as no one can actually tell me what is going on. How can they sell phones and not have the correct documentation. (bank statements /proof of residents/ copy of ID etc.) I do not understand how I have to pay every month for something I DID NOT BUY. They must cancel the debit order until they have decided to work on the case and figure out what is actually going on there.