Victim of *****

I am a victim of ***** and I went to report the ***** case on the 9th of January 2019 at their Clearwater branch. I submitted my Affidavit, proof of residence, copy of my ID and the agent at the store told me the turnaround time is 7 to 14 working days. I was give a case number ********** 1. I have been calling the call centre every week only to be told that ***** doesn't have a turnaround time it can take up to 2 months for it to be resolved. I have never never ever in my life heard such nonsense. Today it's the 7th of February the agent I spoke to told me that my documents were not attached that's basically a month and nothing had been done and they are emphasis the fact they do not have a turnaround time. This is not a way of dealing with such cases where people are affected by *****. If Telkom did a proper ITC checked they could have picked up that theres a different address and contact number they should have called me before approving the ********** contract