Very very very very bad service

I am so unhappy with telkom and the service i have been holding on since 9 this morining no anwser it is know 11:32 and still no anwser do you think this is good service?me and my fiance have been calling none stop for more than a week we have moved and would like to cancel our line and move it over at a later stage but at this moment i do no know if we should consider telkom again this is the worst service ever!!!what are we suppose to do?please tell me what to do