KN
Khutso N

1 reviews | Active since Apr 2015

15 Apr 2015, 08:54

Very very very slow internet

Why does my internet go on/off every 5 minutes? How am i supposed to work from home? Why can't I even get through to your call centre to lodge a complaint or report on the matter? Is this what i pay for every month? Are you actually proud to offer a service that goes on/off every 5 minutes? Is the reason for the high call volumes in your call centre because all your customers want to complain about the bad service? Why are you always experiencing technical difficulties on your main platform? What reason do I have to continue using your service every month? Shame on you Telkom!

0
Replies (1)
Telkom
Telkom's reply15 Apr 2015, 10:56
Official
Hello KhutsoPeace,

Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.

We sincerely apologise for the inconvenience.
Your reference number is SM103604.

Regards
Frank Mkwa****
Social Media Team